Once we receive your returned item at our warehouse, you can expect a refund to be processed within 7 working days. The refund will be issued to the original payment method used for your purchase.

For any questions or inquiries related to order refunds, please feel free to contact us at [email protected].

Yes, your second order can be canceled if our team is notified within 24 hours of your purchase. To request cancellation, please email us at [email protected] with the subject line: “Duplicate Order – Cancel Order.” Alternatively, you can call us at +1 725 281-8411. Our customer support is available Monday through Friday, 9 am to 5 pm EST.

Please note that if your order has already been shipped, it cannot be canceled.

1. Check with Other Recipients
   Your order might have been received by another member of your household, a security guard, a receptionist, or lobby personnel on your behalf. It could also be in your mailbox or with a neighbor. Be sure to double-check these possibilities.

2. Check Local Pick-Up Points
   Sometimes, orders are delivered to local pick-up points instead of your address. A quick Google search for pick-up locations in your area can help you locate nearby options.

3. Contact the Seller or Courier Service
   Reach out directly to the logistics partner responsible for delivering your package. If you received a call or SMS from the Third-Party Logistics (3PL) rider, contact them to clarify the status of your order. Incorrect tagging of orders may sometimes cause confusion.

4. Verify Your Delivery Address
   Ensure that the delivery address on your order is correct. You can confirm this by checking the order details page or the order confirmation email sent to you.

5. Request a Refund
   If more than 14 days have passed since your order was placed and you still haven’t received it, you can raise a refund request. Please contact us at [email protected] , and we’ll respond to your query within business hours (Mon-Fri, 9 am-5 pm EST). Alternatively, you can call us at +1 (725) 281-8411 , where our team is available Monday through Friday during the same hours.

Due to an exceptionally high volume of inquiries, we may require more time than usual to answer your calls. We apologize for any delays and sincerely appreciate your patience and understanding during this time.

Typically, calls are answered within 10 minutes of being placed on hold. We encourage you to remain on the line for at least 10 minutes before hanging up. Additionally, our team makes every effort to return all missed calls on the same day.

If you are unable to reach us by phone, please feel free to email us at [email protected] . We’ll be happy to assist you via email as well. Thank you for your cooperation!

Returns

• If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. Our returns address is: 303 S. Jones Blvd, Las Vegas, NV, 89107 United States.
• Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
• The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email [email protected]. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at (725) 281-8411 Monday through Friday from 9 am to 5 pm EST.

Refunds (If applicable)

• Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email [email protected]. 

Reserved Rights Regarding Refunds

• IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history an irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

Exchanges

• Because we can’t ensure the item required will be available by the time returned items come back to the warehouse, except in very limited circumstances, we are unable to accommodate exchanges.

My order arrived damaged or it’s missing.

• If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email [email protected]. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at (725) 281-8411 Monday through Friday from 9 am to 5 pm EST.

Sale Items

• Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled

Contact Us

Business Information:

Customer support: 9:00 am to 5:00 pm EST

Address: 303 S. Jones Blvd, Las Vegas, NV, 89107 United States

Email: [email protected]

Phone: (725) 281-8411

Company name: Ecomland LTD

We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

You can also contact us via our contact us page by clicking here: https://www.wocone.com/contact-us

Once your returned item reaches our warehouse, you can expect to receive a refund within 7 days. The refund will be processed using the same payment method you used for your purchase.

For any questions or inquiries regarding order refunds, please don’t hesitate to email us at [email protected] .

The easiest way to modify your order is to reach out to our support team or give us a call during our business hours. Please note that once an order has been shipped, we are unable to make any changes, and you would need to place a new order instead.

Customer Support Hours:
9:00 am to 5:00 pm EST

Contact Information:

• Address: 303 S. Jones Blvd, Las Vegas, NV, 89107 United States.
• Email: [email protected]
• Phone: (725) 281-8411

Company Name: Ecomland LTD

We are available to assist you 24/7 via phone, and we aim to respond to all email inquiries within 12 hours during working/business days.

You can cancel your order within 24 hours of placing it, provided it has not yet been shipped, and receive a full refund. Simply send an email to [email protected] within this time frame to request cancellation.

If you’re not satisfied with your purchase, you can return an item within 30 days of receiving your order to be eligible for a full refund. Please contact us via email at [email protected] or call us at (725) 281-8411 to initiate the return process.

Important: Any product returned must be in the same condition as when you received it and must include its original packaging. Our returns address is:
303 S. Jones Blvd, Las Vegas, NV, 89107 United States.

Please note that the customer is responsible for return shipping costs unless the item is defective or not as described.

Final Sale Items: Sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in their original condition, with packaging intact.

For any questions about returns, please email [email protected] . Our customer support team aims to respond to all inquiries within 24 hours during regular business hours (Monday through Friday, 9 am–5 pm EST). You can also reach us by phone at (725) 281-8411 during the same business hours.

Refunds (If Applicable)

Once your returned item arrives at our warehouse, we will process your refund within 7 working days . The refund will be issued to the payment method used for your purchase. For refund-related inquiries, please email [email protected] .

Reserved Rights Regarding Refunds

Important: Once a return is initiated, your items must arrive at our warehouse within 14 days . If they do not arrive within this timeframe, we reserve the right to refuse, limit, or reject returns based on the following criteria:

• Irregular or excessive return history involving used, altered, laundered, damaged, or incomplete items.
• Potential fraudulent or criminal activity.

Exchanges

Due to the possibility that the desired item may no longer be available by the time returned items reach our warehouse, we are generally unable to accommodate exchanges, except in very limited circumstances. If you’d like a different item, we recommend placing a new order to ensure availability.

Thank you for understanding, and we’re here to assist you every step of the way!

What are your shipment handling times?
All orders are processed within 1-2 days, including Monday through Sunday.

What is the estimated transit/shipping time?
The estimated transit time for shipping is 3-5 days. Deliveries are made Monday through Sunday. Please note that this applies to orders within the US only. Currently, we do not offer international shipping. Additionally, we provide FREE shipping on all US orders!

What is the estimated delivery time?
The estimated total delivery time for orders within the US is 4-7 days from the date of purchase.

Carrier tracking will keep you updated with the latest information about your package. If your package is delayed or fails to arrive, please reach out to our support team, and we’ll be happy to guide you through the next steps. You can email us at [email protected] , and our customer support team aims to respond to all inquiries within 24 hours during our regular business hours (Mon-Fri, 9 am–5 pm EST). Alternatively, you can call us at +1 (725) 281-8411 from Monday through Friday during the same business hours.

Absolutely! Your post-purchase email will include your order tracking number, which is typically sent within 2-4 days after placing your order (unless there is high demand). Along with the tracking number, you’ll find a link to our tracking tool. Simply copy the tracking number from your email and paste it into the tracking tab on our website. Once you press enter, your tracking information will be displayed.

You can also track the status of your order directly here . If you need further assistance, feel free to reach out to us at [email protected] . Our customer support team aims to respond to all inquiries within 24 hours during our regular business hours (Mon-Fri, 9 am–5 pm EST). Alternatively, you can call us at +1 (725) 281-8411 from Monday through Friday during the same business hours.

Your data will be treated with the utmost confidentiality and securely encrypted using SSL (Secure Socket Layer) technology. This ensures that your order details, including your name, address, credit card, or bank information, remain inaccessible to any third parties. Additionally, credit card payments are further protected through the 3D Secure verification process for added security.

For more details, please review our full Privacy Policy by clicking the link.