Returns Policy

If you are not satisfied with your purchase, you can return an item within 30 days of receiving your order to qualify for a full refund. Please contact us via email at [email protected] or call us at +1 (725) 281-8411 to initiate the return process.

 

Important Return Guidelines:

  • All returned items must be in the same condition as when you received them and include their original packaging.
  • Our returns address is:

    303 S. Jones Blvd, Las Vegas, NV, 89107 United States.

  • Customers are responsible for return shipping costs unless the item is defective or not as described.
  • Sale or discounted items are final sale and cannot be returned for store credit or refunds.
  • All returns must be in their original condition, with packaging intact.
 

For any questions about returns, please email [email protected] . Our customer support team responds to all inquiries within 24 hours during regular business hours (Mon-Fri, 9 am–5 pm EST). You can also reach us by phone at +1 (725) 281-8411 during the same hours.

 

Refunds (If Applicable)

Once your returned item arrives at our warehouse, we will process your refund within 7 days . The refund will be issued to the payment method used for your purchase. For refund-related inquiries, please email [email protected] .

 

Reserved Rights Regarding Refunds

Once a return is initiated, your items must arrive at our warehouse within 14 days . If they do not arrive within this timeframe, we reserve the right to:

  • Define and limit returns.
  • Refuse or reject returns due to:
    • Irregular or excessive return history.
    • Items that are used, altered, laundered, damaged, or missing parts.
    • Potential fraudulent or criminal activity.
 

Exchanges

We accept exchanges for all eligible items provided the request is made within the 30-day return period . To start an exchange, please email us at [email protected].

 

Damaged or Missing Orders

If your order arrives broken, damaged, defective, or incorrect, please notify us within 30 days of delivery and include a photo of the item. We will either issue a replacement or provide a full refund. If your order appears missing but the tracking indicates delivery, we recommend contacting your local carrier to confirm. We will cover the return shipping costs for damaged or incorrect items.

 

For assistance with damaged or missing orders, email [email protected] or call us at +1 (725) 281-8411 during business hours (Mon-Fri, 9 am–5 pm EST).

 

Sale Items

Only regularly priced items are eligible for refunds. Unfortunately, sale items are final sale and cannot be refunded or canceled.

 

Contact Us

Business Information:

  • Customer Support Hours: 9:00 am to 5:00 pm EST
  • Email: [email protected]
  • Phone: +1 (725) 281-8411
 

Company Name:

Ecomland LTD

 

Availability:

We are available 24/7 by phone and respond to emails within 12 hours during working/business days.

 

Contact Page:

For additional ways to reach us, visit our Contact Us page .